Instruction Manual
The background’s material is canvas, which is very resilient. If you follow my instructions, it is difficult to damage them. The canvas must not come into contact with oil, e.g. the model’s body may be oiled during a photo shoot, so take care not to let it come into contact with the background. Also, it is important that the background does not crease, this can happen when winding up or mounting. When unwinding, it can happen if you wind it incorrectly, loosely or if it is wrinkled. When mounting, the background may fall off the roller or the backing.
Storage
It is the safest to have the background rolled up on a roller, but it can of course be stored hanging or lying flat.
Do not fold it under any circumstances.
Cleaning
If it gets dirty, feel free to wipe it down with a wet cloth. You can step on it with shoes, but high heels can damage it, the sharp heel can tear the canvas. If this happens and you send it back to me, I’ll fix it.
Mounting
Shipping
All items purchased from KOA BACKDROPS are made pursuant to a shipment contract. This basically means that the risk of loss, any damage during shipping and title for such items pass to you upon our delivery to the carrier.
To return the item you purchased, please mail it to:
1047 Budapest, Károlyi István utca 10. 3 épület, 2. emelet
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
Conditions of use
Welcome to KOA BACKDROPS and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.
Privacy
Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.
Electronic communications
When you visit KOA BACKDROPS or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Returns
We do not accept returns or exchanges, for the authenticity of every backdrop used by our clients, unless the item you purchased is defective. If you receive a defective item, please contact us at info@koabackdrops.com with details of the product and the defect. You can send the item you consider defective to:
1047 Budapest, Károlyi István utca 10. 3 épület, 2. emelet
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, by giving you a coupon which you can use on our website.